Shipping policy

At Tret Shop, we’re dedicated to delivering your skincare essentials quickly, safely, and with care. Our Shipping Policy outlines all the important details about how we process, ship, and deliver your orders.

We aim to make your shopping experience as smooth as your skin — from the moment you place your order to the moment your products arrive at your door. Please review the information below to understand our shipping methods, delivery times, and what to expect once your order is on its way.

If you have any questions, our customer support team is always happy to help!

Shipping Policy

1. Order Processing

All skincare product orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

During high-demand periods or special promotions, processing times may be slightly longer. We appreciate your patience while we prepare your order with care.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • UK Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days

  • International Shipping: 6–14 business days

Delivery times are estimates and may vary due to external factors (e.g., weather, customs delays, or carrier issues). We cannot guarantee courier delivery times once parcels leave our warehouse, but we will always provide tracking updates.

We currently ship within Europe, and selected international locations. If your region isn’t available at checkout, please contact us at tretshop@yahoo.com for assistance.

3. Order Tracking

Once your order ships, you’ll receive an email with your tracking number and a link to track your package. Please allow up to 24 hours for tracking information to become available.

4. Damages and Lost Packages

We are not responsible for packages lost or damaged during transit. However, if your order arrives damaged, please contact us immediately at tretshop@yahoo.com with your order number and a photo of the damaged item. We will work with you to resolve the issue promptly.

5. International Shipping & Customs

International orders may be subject to customs duties and import taxes, which are the responsibility of the customer. We are not liable for delays caused by customs processing. 

  • If an order is delivered to the wrong address due to incorrect details provided at checkout, Tret Shop Store will bear no responsibility for the misdelivery.

  • Once an order is marked “delivered” by the courier, we are no longer liable for lost, stolen, or misplaced parcels.

6. Contact Us

If you have any questions about shipping or delivery, please reach out to our support team at:
📧 tretshop@yahoo.com